Operational Policies

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• A 50% deposit is required for all repairs. 
• All repairs must be prepaid in order for work to start. This applies to Mail In’s & Pick Up’s.
• Specialty repairs, complete refurbishing, dyeing, rush orders and alterations require full payment before we can proceed with any work.
• We must see a picture of your government-issued photo ID( The person that dropped the bag off ) if you do not have your original repair tag. Please do not send someone to pickup your product. 
• Discounts, and Gift Certificates are valid only until the expiration date upon it.

• May cause all material types to become altered, brittle and may cause some peeling, and etc.
• Shrinkage may occur.
• Changes in shades or top finish may occur.
• Certain defects may appear after cleaning, Insect bites and scars, which were covered over by the manufacturer.
• Breaks and skin lines, and linings may become more apparent.
• Unevenly matched skins, or dry rotting may appear may appear after cleaning.
• May cause bleeding of the dye, which may cause a change in color.
• Hardware pieces may fade, or stain material.
• Color from polishing, dying, and touch-up work may rub onto clothing due to excessive friction.
• It is a chance of items fading or no longer be visible after cleaning.

• We cannot guarantee that the color will match exactly to the given swatch. Do to new paint being harder to match old paint. We will do our best to make it match, but can not promise it will.
• Imperfections in the item could become visible after the item is dyed.
• The dyed color could look different when viewed in different types of lighting.
• We may not be able to dye stones, or other embellishments upon your product.
• If the item is worn in the rain or comes in contact with water the color may come off and bleed onto a material. Use caution when wearing in these conditions. 

                                      ALL PROCEDURES ARE FINAL SALE. 

• All work performed we cannot undone and return back to its original state.
• Project completion times are estimates and not guarantees on when an order will be ready. We do not issue discounts for time changes on completion dates.
• We are not the subscribed company on your product we are a repair shop that has a knowledge of leather repair. We can not guarantee that all services performed (repairs, cleaning, alterations, dying, stretching, etc) will meet your liking, but we promise to do our best to replicate the original item. 
• We are not responsible for unseen damages that where overlooked by you before rendering your item to Luxury Bags & Leather Repair of Atlanta. Exercise utmost visual of your item to insure you are aware of all damages. 

                                             ALL PROCEDURES ARE FINAL SALE

• There are NO REFUNDS, all repairs, cleaning, alterations, dyeing,  etc.                                   
•  All work performed cannot be undone and returned back to its original state.
• Please make us aware of any issues upon pickup of said item. We then will address your issue, or bring your item back within 24 hours of pick up date.
• Unused retail items in original form, can be returned for STORE CREDIT ONLY within 14 days of purchase.

• One (1) month after the completion date, or return date all items not picked-up will become the property of Luxury Bags & Leather Repair of Atlanta. We are not a storage facility. It is your responsibility to come get your product.

• Pick-up/delivery service fee is $25 to $40
• Pick-up/delivery service fee is non-refundable; in the event your not at home we most be advised on what to do, if not we charge the exact fee for redelivery.
• Please insure that you are giving a Tag upon pickup, and an invoice is done to insure the protection of your item.
• If the information provided on your account for your scheduled pick-up is incorrect, or items are not left for pickup you will not receive a refund, and will be recharged each and every addition time we come out.
• Standard pick-up hours are 10am to 5pm Wednesday & Saturday, but are subject to change due to unusual circumstances such as weather, traffic and/or vehicle breakdown.
• If unusual circumstances make it impossible to pick-up your order during the scheduled day, it will be picked-up on a rescheduled day of your choice.
• Luxury Bags & Leather Repair of Atlanta is not liable for any loss or damage to items that are held or awaiting our pick-up.

• You should package your item carefully to insure no damage during mailing process. A copy of your Tag must be included with all you information on it. must be included. If you are not able to print your Tag please add a hand written copy.
• We highly recommend insured shipping, such as UPS, USPS, Fed Ex, or insured mail.
• All items will be mailed back at the customer’s expense.
• Luxury Bags & Leather Repair of Atlanta is not liable for packages damaged or lost during mailing process. Please place adequate insurance on your item.

• All of our repairs are carefully inspected, recorded and packaged  to ensure safe delivery back to you. 
• Domestic shipping for repair orders is done via UPS, USPS, and FedEx.   All of our international shipping is done via USPS, or DHL.
• Please do not waive the signature requirement. Please note, if you waive the signature requirements you then may lose your rights to a insurance claim.
• Once your order is shipped, you will receive an email containing a tracking number to track its progress online. 
• The tracking number will be active within hours.
•  Shipping charges are non-refundable. 

• Luxury Bags & Leather Repair of Atlanta is not liable for any items, or retail products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
• Luxury Bags & Leather Repair of Atlanta  All liability of packages damaged or lost by mailing carrier are sole responsibility of mail carrier services.